Refund policy

Return and Refund Policy

We aim to ensure your satisfaction with every purchase. However, if you are not completely satisfied, you can return the product under the following terms:

1. Right to Return

You have the right to return unused products within 14 days of receiving the order. The product must be in its original packaging and in resaleable condition.

2. Conditions for Return

• The product must be unused and undamaged.

• The product must be returned in its original packaging.

• Certain items, such as custom or personalized products, cannot be returned.

3. Return Process

To initiate a return, please contact us at [insert email address]. Provide your order number and reason for the return. Once approved, send the product to the return address provided in our confirmation email.

4. Refunds

• Refunds will be issued within 14 days of receiving the returned product.

• The refund will be made to the original payment method used during the purchase.

• Shipping costs for the original order are non-refundable unless the return is due to our error.

5. Return Shipping Costs

• For domestic returns: Customers are responsible for the cost of return shipping unless the product is faulty.

• For international returns: Customers are responsible for all shipping costs, customs fees, and taxes related to the return.

6. Faulty or Damaged Products

If the product is faulty or damaged upon arrival, please contact us immediately at [insert email address] with a description and photo of the issue. We will arrange for a replacement or refund at no additional cost to you.