Shipping policy

Shipping Policy

1. General Information

We process and ship all orders as quickly as possible, usually within 2–5 business days after order confirmation. Delivery time depends on the selected shipping method and destination.

2. Delivery Methods

We offer the following delivery options:

• In-store pickup (if available)

• Courier services (e.g., Česká pošta, Zásilkovna, PPL, DHL)

• International shipping – available for most countries worldwide

The exact delivery options will be displayed during the checkout process based on your delivery address.

3. Shipping Costs

Shipping costs are calculated during checkout and clearly displayed before order completion. Customers are responsible for any customs duties, taxes, or additional fees associated with international shipments.

4. Delivery Times

Estimated delivery times:

• Czech Republic: 2–5 business days

• Europe: 5–10 business days

• Rest of the World: 10–21 business days

These times are approximate and may vary depending on the shipping provider and specific conditions.

5. Order Tracking

Once your order is shipped, you will receive an email with a tracking number and a link to track your shipment, if supported by the chosen carrier.

6. Lost or Damaged Shipments

• If your shipment does not arrive within the estimated timeframe, please contact us at craftcloud710@gmail.com.

• If your shipment arrives damaged, please contact us immediately and include photos of the package and the damaged items.

7. Changes to Delivery

If you wish to change the delivery address after your order has been shipped, please contact us as soon as possible. Please note that a fee may apply for address changes.

If you have any questions about shipping, please contact us at craftcloud710@gmail.com.